• 01382 461212

Established in 1949, Dundee

Workshop Services

Our workshop is geared up to tackle the most demanding repairs as well as those simple quick repairs regardless of brand. An estimate can be requested for all jobs booked in (£25) if you agree to the work being carried out once the estimate has been given, this will be deducted from your final bill.

Our Technicians

Our technicians are fully trained up to Cytec level 2 & 3. We are a designated Shimano Service Centre (SSC) one of only a handful in the UK. This ensures that your service or repair is carried out to the highest standards set. We can also service e-bike systems form Shimano (STEPS) Bosche, Fazua and Brose (Specialized)

Our Technicians would appreciate it if all bikes were in a “clean” state when brought in for servicing and repairs. Any bike that is excessively dirty and requires the technicians to clean it will incur an additional fee of £10.

Our service menu explains what we can offer within each service category. If your requirements are more specific you will be able to discuss your repair in more detail with one of our technicians.

Any bike that has dog mess on it will be refused. This is for the health and safety of our staff.

Servicing

Getting your bike in one of our work stands is the best way for us to assess its overall condition and spot any worn out components or potential problems. We’ll thoroughly examine your bike and if we spot something, we’ll advise a specific repair or one of our service packages.

What do we check? Our safety check inspects all key areas of your bike.

This is a complimentary service that we carry out on all “our” new bikes sold. This is a British standard requirement which ensures that your bike is built and serviced to the stipulated safety standards. You can be assured that your bike will be safe to ride.

We will be happy to PDI any other bike that is brought into our workshop for a fee of £55.

For the occasional user - keep brakes and gears working perfectly

Drivetrain

  • Check both gear mechs for wear and damage - adjust limit stops as required
  • Check operation of gears - adjust as necessary
  • Lubricate brake and gear cables (replace if required - chargeable)
  • Inspect chain for wear using wear indicator - lubricate if OK, replace if not (chargeable)
  • Inspect front chainring and rear cassette
  • Check bottom bracket for play

Frame and Wheels

  • Check for damage to frame, forks, tyres, and components
  • Examine wheels and tyres - specifically braking surfaces and tread condition. Inflate tyres to correct pressure.

Brakes

  • Check the mounting and alignment of both brakes - adjust as necessary
  • Inspect brakes for wear and damage
  • Inspect condition of brake pads
  • Check operation of brakes - adjust as necessary (additional charge for bleeding hydraulic brakes)

For the frequent user – drivetrain is removed and fully degreased before being refitted and adjusted.

Drivetrain

  • Remove, fully degrease and refit drivetrain
  • Inspect both pedals for wear and tear
  • Ensure both crank arms are tightened to manufacturer's torque settings

Frame, Wheels and Steering

  • Remove and inspect wheels for wear or damage to hubs, bearings, spokes, rims, and tyres
  • Check both wheels run true - true as required
  • Check stem and headset alignment and security, and ensure all bolts are tightened to manufacturer's torque settings
  • Check security of handlebar clamp and handlebar mounted controls, ensuring that all bolts are tightened to manufacturer's torque settings

Suspension (where fitted)

  • Inspect front suspension fork - check for worn seals and oil leakage
  • Inflate forks to correct air pressure for rider's weight (if applicable)
  • Inspect rear suspension unit for leakage - ensure mounting points are tightened to manufacturer's torque settings
  • Inspect all suspension linkages/pivots and bushes - remove, re-lube and replace as required
  • Ensure rear shock is correctly tensioned/inflated for the rider (if applicable)

Suspension servicing can be arranged from a 3rd party service partner (additional cost)

For the frequent user – drivetrain is removed and fully degreased before being refitted and adjusted.

Drivetrain

  • Remove, fully degrease and replace drivetrain
  • Remove cassette and inspect freehub for wear or damage
  • Inspect both pedals for wear and tear
  • Ensure both crank arms are tightened to manufacturer's torque settings

Frame, Wheels and Steering

  • Remove and inspect wheels for wear or damage to hubs, bearings, spokes, rims, and tyres
  • Check both wheels run true - true as required
  • Check stem and headset alignment and security, and ensure all bolts are tightened to manufacturer's torque settings
  • Check security of handlebar clamp and handlebar mounted controls, ensuring that all bolts are tightened to manufacturer's torque settings

Suspension (where fitted)

  • Inspect front suspension fork - check for worn seals and oil leakage
  • Inflate forks to correct air pressure for rider's weight (if applicable)
  • Inspect rear suspension unit for leakage - ensure mounting points are tightened to manufacturer's torque settings (if applicable)
  • Inspect all suspension linkages/pivots and bushes - remove, re-lube and replace as required
  • Ensure rear shock is correctly tensioned/inflated for the rider (if applicable)

E-Bike Specific

  • Disconnect, clean, and re-connect all connectors
  • Clean crank sensor and confirm correct operation
  • Test, check, and fully recharge battery (charger required from customer)
  • Run diagnostic software (where correct cable and software is available) and report to owner

For the high mileage user - a full strip and rebuild plus full replacement of brake and gear cables.

Includes everything in a Standard Service PLUS:

Drivetrain

  • Replace full cable set
  • Remove bottom bracket - clean, re-grease (if applicable) and refit
  • Remove cassette and inspect freehub for wear or damage

Frame and Wheels

  • Remove wheel axles - degrease, inspect, re-grease and reassemble
  • Remove headset - degrease, inspect, re-grease and reassemble

Brakes

  • Remove brakes - clean, check for caliper and or pad wear/damage and refit

Electronic Gear Sets

  • System operation checked and adjusted (if required)
  • System diagnosis and error check (if applicable)
  • System firmware updated and tested (if required)

Suspension Servicing & Hydraulic Brakes

We can deal with the servicing of most major branded forks and rear suspension via our respective UK partner service centres. We can service and bleed most major branded hydraulic brake systems in our workshop.

Shimano Pedal Service (SPD, SPD-SL)

A component on your bike very often forgotten about. Keeping this essential component serviced and in tip top condition is vital to the overall performance of your bike. We will strip the pedals down and inspect, clean and re-grease the bearings then re-assemble them. Likewise, caring for and looking after your shoes and cleats is also very important. Our service price is from £25 depending on the model of pedal and if parts need replacing.

Recycling

As we are all more aware of our duty to recycle almost everything these days, we are introducing a levy for this service. We have been doing this for free for over 10 years but as we move forward into 2020 and beyond the costs to provide this service has increased significantly.

To offset some of this cost we are introducing a small levy on old/worn out metal, plastic and rubber parts. However, if you feel that you can do this yourself (great if you can) and wish not to contribute to this small levy, we will be more than happy for you to take the old parts home with you.

You will always be given the option to contribute to the small levy or, to take your parts home for you to recycle them yourself.

“We must all play our part to protect the environment for our future generations”

Helpline, Emergency Repair Service & Collections

A breakdown on your way to work ?

Going on holiday and kids bike has a puncture ?

Can’t get your bike to us and need us to collect your bike ?

In the middle of overhauling your bike at home ?

Tried everything but your gears still won’t change sweetly ?

Give us a call on 01382 461212 or 461010 or email workshop@nicholsons-cycles.co.uk

and we’ll endeavour to go that extra mile to solve your issue.