Workshop Services

This is a complimentary service that we carry out on all “our” new bikes sold. This is a British standard requirement which ensures that your bike is built and serviced to the stipulated safety standards. You can be assured that your bike will be safe to ride.

We will be happy to PDI any other bike that is brought into our workshop for a fee of £85.

For the occasional user - keep brakes and gears working perfectly

Drivetrain

• Check both gear mechs for wear and damage - adjust limit stops as required
• Check operation of gears - adjust as necessary
• Lubricate brake and gear cables (replace if required - chargeable)
• Inspect chain for wear using wear indicator - lubricate if OK, replace if not (chargeable)
• Inspect front chainring and rear cassette
• Check bottom bracket for play

Frame and Wheels

• Check for damage to frame, forks, tyres, and components
• Examine wheels and tyres - specifically braking surfaces and tread condition. Inflate tyres to correct pressure.

Brakes

• Check the mounting and alignment of both brakes - adjust as necessary
• Inspect brakes for wear and damage
• Inspect condition of brake pads
• Check operation of brakes - adjust as necessary (additional charge for bleeding hydraulic brakes)

For the frequent user – drivetrain is removed and fully degreased before being refitted and adjusted.

Drivetrain

• Remove, fully degrease and refit drivetrain
• Inspect both pedals for wear and tear
• Ensure both crank arms are tightened to manufacturer's torque settings

Frame, Wheels and Steering

• Remove and inspect wheels for wear or damage to hubs, bearings, spokes, rims, and tyres
• Check both wheels run true - true as required
• Check stem and headset alignment and security, and ensure all bolts are tightened to manufacturer's torque settings
• Check security of handlebar clamp and handlebar mounted controls, ensuring that all bolts are tightened to manufacturer's torque settings

Suspension (where fitted)

• Inspect front suspension fork - check for worn seals and oil leakage
• Inflate forks to correct air pressure for rider's weight (if applicable)
• Inspect rear suspension unit for leakage - ensure mounting points are tightened to manufacturer's torque settings
• Inspect all suspension linkages/pivots and bushes - remove, re-lube and replace as required
• Ensure rear shock is correctly tensioned/inflated for the rider (if applicable)

Suspension servicing can be arranged from a 3rd party service partner (additional cost)

For the frequent user – drivetrain is removed and fully degreased before being refitted and adjusted.

Drivetrain

• Remove, fully degrease and replace drivetrain
• Remove cassette and inspect freehub for wear or damage
• Inspect both pedals for wear and tear
• Ensure both crank arms are tightened to manufacturer's torque settings

Frame, Wheels and Steering

• Remove and inspect wheels for wear or damage to hubs, bearings, spokes, rims, and tyres
• Check both wheels run true - true as required
• Check stem and headset alignment and security, and ensure all bolts are tightened to manufacturer's torque settings
• Check security of handlebar clamp and handlebar mounted controls, ensuring that all bolts are tightened to manufacturer's torque settings

Suspension (where fitted)

• Inspect front suspension fork - check for worn seals and oil leakage
• Inflate forks to correct air pressure for rider's weight (if applicable)
• Inspect rear suspension unit for leakage - ensure mounting points are tightened to manufacturer's torque settings (if applicable)
• Inspect all suspension linkages/pivots and bushes - remove, re-lube and replace as required
• Ensure rear shock is correctly tensioned/inflated for the rider (if applicable)

E-Bike Specific

• Disconnect, clean, and re-connect all connectors
• Clean crank sensor and confirm correct operation
• Test, check, and fully recharge battery (charger required from customer)
• Run diagnostic software (where correct cable and software is available) and report to owner

For the high mileage user - a full strip and rebuild plus full replacement of brake and gear cables.

Includes everything in a Standard Service PLUS:

Drivetrain

• Replace full cable set
• Remove bottom bracket - clean, re-grease (if applicable) and refit
• Remove cassette and inspect freehub for wear or damage

Frame and Wheels

• Remove wheel axles - degrease, inspect, re-grease and reassemble
• Remove headset - degrease, inspect, re-grease and reassemble

Brakes

• Remove brakes - clean, check for caliper and or pad wear/damage and refit

Electronic Gear Sets

• System operation checked and adjusted (if required)
• System diagnosis and error check (if applicable)
• System firmware updated and tested (if required)